When Will My Account Be Charged?

Subscriptions

When you purchase The Original Orlabox, your card will be charged on the day you subscribe, subject to availability. Your account will then be charged on the following billing date moving forward.

One-Off Boxes

When you purchase The Duo or The Gift, your card will be charged a one-time payment immediately. Your account will not be charged again, unless you make another purchase.

When are the Subscription Renewal (Billing) Dates?

1st December, 1st March, 1st June, 1st September

If you want to cancel your subscription, you just need to cancel one full business day prior to the next renewal date.

When are your shipping dates?

Subscription Orlabox plans are shipped in the first week following each renewal date, except for initial purchases which will be shipped within 5-7 days.

One-off boxes are shipped within 5-7 days.

Email hello@orlabox.co.uk if you might need yours shipped sooner.

What shipping service do you offer?

We currently ship to UK & Ireland only.

UK orders - Royal Mail, Tracked 48 which usually delivers within 2-3 business days after shipping date

Ireland orders - Royal Mail, International Standard which usually delivers within 5-7 business days after shipping date

What are you returns / refunds policies?

We don’t currently accept returns for change of mind but if you’ve received a damaged item please let us know and we’d be happy to replace it for you or process a refund. Please email hello@orlabox.co.uk

How do I cancel my subscription or check my order?

You will be asked to create an account during the checkout process. Log in to check your order updates, and there is also the option here to cancel a subsciption before the next renewal date.